WMS Support Engineer – HighJump L1/L2
An opportunity to join a technology team providing Level 1 and Level 2 support for HighJump Warehouse Management System (WMS) operations, based in Kochi, Kerala.
About the role
The employer is looking for a WMS Support Engineer with hands-on experience in HighJump Warehouse Management System to handle L1 and L2 support responsibilities from its Kochi, Kerala location.
The role involves diagnosing, troubleshooting, and resolving issues related to the HighJump WMS platform, ensuring smooth warehouse operations for clients. The candidate will be expected to manage support tickets, escalate complex issues appropriately, and maintain service quality across both first- and second-level support tiers.
- Experience with HighJump WMS (L1/L2 support)
- Strong analytical and troubleshooting skills
- Ability to manage and prioritise support requests effectively
- Good communication skills for client and team coordination
This position is based in Kochi, Kerala, India and is suited to candidates with a background in WMS platforms and application support.