WMS Support Engineer – HighJump L1/L2
The employer is seeking a WMS Support Engineer with HighJump expertise to provide L1 and L2 support. This role is based in Kochi, Kerala, India.
About the role
The employer is hiring a WMS Support Engineer specialising in HighJump Warehouse Management System (WMS) to join their team in Kochi, Kerala. The successful candidate will be responsible for delivering Level 1 (L1) and Level 2 (L2) technical support for WMS operations.
In this role, the engineer will handle support tickets, troubleshoot system issues, and ensure the smooth functioning of warehouse management processes for clients. The position requires hands-on experience with HighJump WMS and a strong understanding of warehouse operations and supply chain workflows.
- Provide L1 and L2 support for HighJump WMS
- Diagnose, troubleshoot, and resolve system incidents in a timely manner
- Collaborate with internal teams and clients to address technical issues
- Maintain documentation of issues, resolutions, and support processes
This is an opportunity to work with a technology-driven organisation on meaningful supply chain and logistics solutions. Candidates with relevant WMS support experience and a proactive approach to problem-solving are encouraged to apply.