WMS Support Engineer – HighJump L1 & L2
The employer is seeking a WMS Support Engineer with HighJump expertise to handle L1 and L2 support responsibilities at their Kochi, Kerala office.
About the role
The employer is looking for a skilled WMS Support Engineer to join their team in Kochi, Kerala. This role focuses on providing Level 1 and Level 2 support for Warehouse Management System (WMS) operations, with specific expertise in the HighJump WMS platform.
The selected candidate will be responsible for diagnosing, troubleshooting, and resolving WMS-related issues across support tiers, ensuring smooth warehouse operations for clients. The role demands a solid understanding of WMS workflows and the ability to manage support tickets efficiently within defined SLAs.
- Provide L1 and L2 technical support for HighJump WMS
- Troubleshoot and resolve warehouse management system issues
- Collaborate with internal teams to escalate and close support tickets
- Maintain documentation of issues and resolutions
This is an on-site opportunity based in Kochi, Kerala, India, suited for professionals with hands-on experience in WMS support environments, particularly those familiar with the HighJump platform.