WMS Support Engineer – HighJump L1/L2
The employer is seeking a WMS Support Engineer with HighJump expertise to handle Level 1 and Level 2 support operations from their Kochi, Kerala office.
About the role
The employer is hiring for a WMS Support Engineer (HighJump L1/L2) based in Kochi, Kerala, India. This role is focused on providing structured warehouse management system support across two service levels, ensuring smooth day-to-day operations for clients relying on the HighJump WMS platform.
The successful candidate will be responsible for diagnosing, troubleshooting, and resolving issues related to the HighJump Warehouse Management System at both L1 and L2 support tiers. This includes responding to incidents, managing escalations appropriately, and maintaining system stability for end users.
Key responsibilities include:
- Providing Level 1 and Level 2 technical support for the HighJump WMS platform
- Investigating and resolving system incidents and service requests in a timely manner
- Escalating complex issues to higher support tiers when required
- Documenting issues, resolutions, and support processes for knowledge management
This position is suited for professionals with hands-on experience in WMS platforms, particularly HighJump, who are comfortable working in a client-facing support environment. Candidates based in or willing to relocate to Kochi, Kerala are encouraged to apply.