WFM Planner – Workforce Management
The employer is hiring a WFM Planner responsible for workforce planning and scheduling activities. This role supports operational efficiency through accurate forecasting and resource management.
About the role
The employer is looking for a WFM Planner to join its workforce management team. The successful candidate will be responsible for planning, forecasting, and scheduling to ensure adequate staffing levels that meet operational demands.
Key responsibilities include:
- Developing and maintaining workforce forecasts and staffing plans
- Analysing historical data to project future workload and headcount requirements
- Coordinating with operations teams to align schedules with business needs
- Monitoring real-time adherence and recommending adjustments as required
- Generating regular WFM reports and presenting insights to stakeholders
Candidates should have a solid understanding of workforce management principles, strong analytical skills, and experience working with WFM tools or scheduling software. Effective communication and the ability to work in a fast-paced environment are essential.
This is an opportunity to contribute to a dynamic operations environment where data-driven planning directly impacts service quality and team performance.