WFM Planner

TaskUs is looking for a WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab. This position sits within the Workforce Management function and plays a key role in ensuring optimal staffing and operational efficiency.

The WFM Planner will be responsible for forecasting, scheduling, and capacity planning activities that support day-to-day business operations. The role requires analytical thinking and a strong understanding of workforce management principles in a contact centre or BPO setting.

• Develop and maintain staffing forecasts and schedules
• Monitor real-time adherence and adjust plans as needed
• Collaborate with operations teams to align workforce capacity with business demand
• Analyse historical data to improve planning accuracy

Candidates with relevant WFM experience and proficiency in workforce management tools are encouraged to apply. This is an opportunity to contribute to a globally recognised company known for its people-first culture.