WFM Planner
TaskUs is hiring a WFM Planner based in Sahibzada Ajit Singh Nagar, Punjab. This role focuses on workforce management planning within a dynamic BPO environment.
About the role
TaskUs is looking for a WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab, India. This position sits within the Workforce Management function and is suited to professionals with a strong analytical mindset and experience in workforce planning.
The WFM Planner will be responsible for supporting staffing forecasts, scheduling, and capacity planning to ensure optimal resource utilisation across operations. The role requires close collaboration with operational and support teams to maintain service level targets.
- Workforce forecasting and scheduling
- Capacity and headcount planning
- Monitoring and reporting on staffing metrics
- Coordinating with operations teams to address resourcing needs
Candidates with prior experience in workforce management within a BPO or contact centre setting are encouraged to apply. Strong proficiency in WFM tools and data analysis is expected for this role.