WFM Planner

Posted 58m ago

IndiaOnsite Full-time Any experience Competitive

TaskUs is hiring a WFM Planner in Sahibzada Ajit Singh Nagar, Punjab. This role focuses on workforce management planning within a dynamic BPO environment.

About the role

TaskUs is looking for a skilled WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab, India. This position sits within the Workforce Management function and plays a key role in ensuring optimal staffing and operational efficiency.

The WFM Planner will be responsible for forecasting, scheduling, and capacity planning to support business needs. The role requires a strong analytical mindset and the ability to collaborate across teams to meet service level targets.

Workforce forecasting and scheduling
Capacity planning and real-time management support
Collaboration with operations teams to align staffing with demand
Reporting and analysis of workforce metrics

This is an opportunity to be part of a globally recognized outsourcing company known for its people-first culture. Candidates with relevant WFM experience in a BPO or contact centre setting are encouraged to apply.