WFM Planner

Posted 2mo ago

IndiaOnsite Full-time Any experience Competitive

TaskUs is hiring a WFM Planner based in Sahibzada Ajit Singh Nagar, Punjab. This role focuses on workforce management planning to support operational efficiency.

About the role

TaskUs is looking for a WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab. This position sits within the Workforce Management function and plays a key role in ensuring staffing levels align with business demand.

The WFM Planner will be responsible for forecasting, scheduling, and capacity planning activities that help the organisation maintain optimal operational performance. The role requires analytical thinking and a strong understanding of workforce management principles.

Develop and maintain workforce forecasts and staffing plans
Collaborate with operations teams to align headcount with volume requirements
Monitor and report on workforce metrics to support data-driven decisions

This is an opportunity to contribute to a fast-paced, people-first organisation known for delivering outsourced business services. Candidates with relevant WFM experience in a BPO or contact centre environment are encouraged to apply.