WFM Planner
TaskUs is hiring a Workforce Management Planner based in Sahibzada Ajit Singh Nagar, Punjab. This role focuses on workforce planning and scheduling to support operational efficiency.
About the role
TaskUs is looking for a WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab. This position sits within the Workforce Management function and plays a key role in ensuring the right staffing levels are maintained across operations.
The WFM Planner will be responsible for forecasting, scheduling, and capacity planning activities that directly support service delivery and operational performance. The role requires a strong analytical mindset and the ability to work with data to drive staffing decisions.
- Workforce forecasting and capacity planning
- Schedule creation and management
- Collaboration with operations teams to meet service level targets
- Analysis of staffing trends and reporting on WFM metrics
This is an opportunity to be part of a globally recognised business process outsourcing organisation known for its people-first culture and commitment to operational excellence.