WFM Planner

TaskUs is looking for a WFM Planner to join its team in Sahibzada Ajit Singh Nagar, Punjab. The Workforce Management Planner plays a key role in ensuring that staffing levels are aligned with business demand, supporting smooth day-to-day operations across the organisation.

The ideal candidate will bring hands-on experience in workforce planning, forecasting, and scheduling within a contact centre or BPO environment. Strong analytical skills and the ability to work with WFM tools and data are essential to succeed in this position.

• Develop and maintain staffing plans and schedules to meet operational requirements
• Analyse historical data to produce accurate volume forecasts
• Collaborate with operations and team leads to address staffing gaps and optimise resource utilisation
• Monitor real-time adherence and recommend adjustments as needed

This is an opportunity to be part of a globally recognised outsourcing company known for its people-first culture. Candidates with a background in WFM planning and a keen eye for data-driven decision-making are encouraged to apply.