Transportation Representative – Executive Customer Relations

Amazon is looking for a Transportation Representative to join its Executive Customer Relations team in India. This role sits at the intersection of transportation operations and high-priority customer service, requiring the successful candidate to manage and resolve escalated customer issues related to delivery and logistics.

The position demands a professional who can communicate clearly, investigate transportation-related concerns thoroughly, and work cross-functionally with internal teams to drive timely resolutions. Candidates should be comfortable operating in a fast-paced environment where attention to detail and customer advocacy are paramount.

Key responsibilities and expectations for this role include:

• Handling escalated customer contacts related to transportation and delivery
• Coordinating with logistics and operations teams to resolve complex issues
• Representing the voice of the customer within executive-level escalation workflows
• Maintaining accurate records of interactions and outcomes

This is an opportunity to be part of one of the world's largest e-commerce and logistics networks, contributing directly to the quality of customer experience at a senior escalation level.