Transportation Representative – Executive Customer Relations

Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This role sits at the intersection of transportation operations and high-priority customer service, focusing on resolving escalated issues that require careful investigation and clear communication.

The selected candidate will be responsible for managing and resolving transportation-related concerns raised by customers at an executive level. This involves coordinating with internal logistics and operations teams to investigate root causes and deliver timely, accurate resolutions.

Key responsibilities include:

• Handling escalated transportation and delivery-related customer complaints
• Collaborating with cross-functional teams including logistics, operations, and customer service
• Communicating findings and resolutions clearly to customers and internal stakeholders
• Identifying patterns in escalations to support process improvement initiatives

This is an opportunity to work within one of the world's largest e-commerce and logistics networks, contributing directly to the quality of customer experience at an executive level of engagement.