Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focused on resolving high-priority transportation issues for top-tier customers.
About the role
This role sits within Amazon's Executive Customer Relations team and focuses on managing and resolving transportation-related concerns escalated by executive-level customers. The representative serves as a critical point of contact, ensuring that complex delivery and logistics issues are handled with speed, accuracy, and professionalism.
The position requires strong communication and problem-solving skills, as the representative will liaise across internal teams — including logistics, operations, and customer service — to drive timely resolutions and deliver a seamless customer experience.
Key responsibilities may include:
- Handling escalated transportation and delivery complaints from executive customers
- Coordinating with internal stakeholders to investigate and resolve issues
- Communicating resolution updates clearly and promptly to customers
- Identifying patterns in escalations to support process improvement
This is an opportunity to join one of the world's leading e-commerce and logistics organisations in a customer-facing role that directly impacts satisfaction at the highest level of the customer base.