Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focused on resolving escalated transportation issues for high-priority customers.
About the role
This role sits within Amazon's Executive Customer Relations team and focuses on managing and resolving escalated transportation-related concerns. The representative will serve as a point of contact for complex cases that require careful coordination across logistics and customer service functions.
The position demands strong communication skills and the ability to work through intricate transportation problems with a customer-first mindset. The representative will liaise with internal teams to ensure timely and satisfactory resolution of issues raised by executive-level or high-priority customers.
Key responsibilities include:
- Handling escalated transportation queries and complaints from customers
- Coordinating with logistics and operations teams to investigate and resolve issues
- Communicating resolution updates clearly and professionally to customers
- Maintaining accurate records of cases and outcomes
This is an opportunity to join one of the world's largest e-commerce and logistics organisations in a customer-facing role that sits at the intersection of transportation operations and executive-level service delivery.