Transportation Representative, Executive Customer Relations

Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This position sits at the intersection of transportation operations and high-priority customer service, handling escalated issues that require careful attention and resolution.

The successful candidate will be responsible for investigating and resolving complex, executive-level customer concerns related to transportation and delivery. This involves working cross-functionally with internal teams to identify root causes, communicate clearly with customers, and drive satisfactory outcomes.

• Manage and resolve escalated transportation-related customer complaints
• Collaborate with internal operations and logistics teams
• Communicate professionally with customers at an executive correspondence level
• Identify patterns in escalations and contribute to process improvement

This is an opportunity to be part of one of the world's leading e-commerce and logistics organisations, contributing directly to customer satisfaction and operational excellence within Amazon's transportation network in India.