Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving high-priority transportation-related customer concerns.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving escalated transportation issues on behalf of customers. The representative will serve as a point of contact for high-priority cases that require thorough investigation and timely resolution.
The position demands strong communication skills, attention to detail, and the ability to work cross-functionally with internal logistics and operations teams to address complex transportation concerns efficiently.
Key responsibilities may include:
- Handling escalated customer cases related to transportation and delivery
- Coordinating with internal teams to investigate and resolve issues
- Communicating resolution updates clearly and professionally to stakeholders
- Identifying patterns in escalations to support process improvement
This is an opportunity to join one of the world's largest e-commerce and logistics organisations and contribute directly to maintaining high standards of customer experience within its transportation network in India.