Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving high-priority transportation-related customer escalations.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving complex, high-priority transportation issues escalated by customers. The representative will serve as a point of contact for sensitive customer concerns that require thorough investigation and effective communication.
The position demands strong analytical and problem-solving skills, as the representative will be expected to deep-dive into transportation processes, identify root causes of customer pain points, and coordinate with internal teams to drive timely resolutions.
Key responsibilities may include:
- Handling escalated transportation-related customer complaints with professionalism and urgency
- Investigating logistics and delivery issues end-to-end
- Communicating findings and resolutions clearly to customers and internal stakeholders
- Identifying patterns in escalations to support process improvement initiatives
This is an opportunity to join one of the world's leading e-commerce and logistics organisations and contribute directly to improving the customer experience at an executive level.