Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, handling high-priority customer escalations related to transportation and logistics.
About the role
This role sits within Amazon's Executive Customer Relations team, focusing on transportation-related issues that require elevated attention and resolution. The representative will serve as a point of contact for complex, escalated customer concerns tied to delivery and logistics operations.
The position demands strong communication skills and the ability to investigate, own, and resolve transportation-related customer complaints efficiently and professionally. Working cross-functionally with internal teams will be a key part of the day-to-day responsibilities.
Key responsibilities may include:
- Managing and resolving escalated transportation and delivery complaints from customers
- Coordinating with logistics and operations teams to identify root causes and drive solutions
- Communicating clearly and empathetically with customers throughout the resolution process
- Documenting case details and contributing to process improvement initiatives
This is an opportunity to be part of one of the world's largest e-commerce and logistics networks, contributing directly to customer satisfaction at a senior escalation level.