Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving escalated transportation-related customer issues at a senior level.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving complex, escalated transportation concerns on behalf of the company's most demanding customers.
The selected candidate will be expected to investigate transportation issues thoroughly, communicate findings clearly, and work cross-functionally to deliver timely and accurate resolutions that meet Amazon's high customer experience standards.
Key responsibilities may include:
- Handling escalated transportation-related customer contacts and complaints
- Coordinating with internal logistics and operations teams to identify root causes
- Communicating resolution updates to customers and internal stakeholders
- Contributing to process improvements that reduce recurring transportation issues
This is an opportunity to join a globally recognised organisation in a customer-facing, problem-solving capacity within its transportation and logistics function.