Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving high-priority transportation-related customer concerns.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving escalated transportation-related customer issues. The representative will serve as a point of contact for high-priority cases, ensuring timely and effective resolution while maintaining Amazon's customer service standards.
The position requires strong communication skills and the ability to investigate complex logistics and delivery concerns. The representative is expected to coordinate across internal teams to address root causes and deliver satisfactory outcomes for customers.
Key responsibilities may include:
- Handling escalated transportation and delivery complaints from customers
- Liaising with logistics, operations, and carrier teams to resolve issues
- Documenting case details and tracking resolution progress
- Communicating outcomes clearly and professionally to customers and stakeholders
This is an opportunity to join one of the world's leading e-commerce and logistics organisations in a customer-facing role that directly impacts the post-purchase experience.