Transportation Representative, Executive Customer Relations

Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This position sits at the intersection of logistics operations and premium customer service, handling escalated transportation issues on behalf of Amazon's most demanding customers.

The successful candidate will be responsible for investigating and resolving complex, high-priority customer concerns related to transportation and delivery. Working closely with internal logistics and operations teams, the representative will identify root causes, communicate resolutions clearly, and help drive process improvements to prevent recurring issues.

Key responsibilities include:

• Managing escalated transportation-related customer complaints with urgency and professionalism
• Coordinating with carrier partners and internal stakeholders to resolve delivery issues
• Communicating findings and outcomes to customers and leadership in a clear, concise manner
• Identifying trends in escalations and contributing to systemic improvements

This is an opportunity to work within one of the world's leading e-commerce and logistics organisations, contributing directly to customer satisfaction at the executive level.