Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving escalated transportation-related customer concerns at a senior level.
About the role
This role sits within Amazon's Executive Customer Relations function and is focused on handling escalated transportation issues on behalf of the organisation's most demanding customer interactions. The representative will serve as a point of escalation, ensuring that complex delivery and logistics concerns are resolved efficiently and to a high standard.
The successful candidate will be expected to investigate transportation problems, coordinate with internal logistics and carrier teams, and communicate resolution updates clearly to customers and stakeholders. Strong analytical thinking and a customer-first mindset are essential to succeeding in this position.
- Function: Executive Customer Relations – Transportation
- Key responsibility: Managing and resolving escalated transportation and delivery complaints
- Work environment: Collaborative cross-functional setting involving logistics, carrier, and customer service teams
This is an opportunity to join one of the world's largest e-commerce and logistics organisations in a role that directly impacts customer satisfaction at an executive level. Candidates with a background in transportation, logistics operations, or senior customer service roles are encouraged to apply.