Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focused on resolving high-priority transportation issues for top-tier customers.
About the role
This role sits within Amazon's Executive Customer Relations team and focuses on managing and resolving complex transportation-related concerns escalated by executive-level customers. The representative will serve as a point of contact for sensitive and high-visibility cases, ensuring timely and satisfactory outcomes.
Key responsibilities include:
- Handling escalated transportation complaints and inquiries from executive customers
- Coordinating with internal logistics and carrier teams to investigate and resolve issues
- Communicating professionally and empathetically with customers throughout the resolution process
- Documenting case details and contributing to process improvement initiatives
The ideal candidate will have strong problem-solving skills, a customer-first mindset, and the ability to manage multiple high-priority cases simultaneously. Experience in transportation, logistics, or customer escalation management is an advantage.