Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India. This role focuses on resolving high-priority transportation-related customer escalations.
About the role
Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This position sits at the intersection of transportation operations and premium customer support, handling escalated concerns that require careful attention and swift resolution.
The role involves managing and resolving complex, high-priority customer issues related to transportation and delivery. The successful candidate will work cross-functionally with internal teams to investigate problems, identify root causes, and communicate clear, accurate responses to customers and stakeholders.
Candidates should bring strong communication skills, a customer-first mindset, and the ability to navigate logistics processes with confidence. Experience in transportation, customer service, or operations is an advantage in this role.
- Team: Executive Customer Relations
- Function: Transportation operations and customer escalation management
- Location: India