Transportation Representative – Executive Customer Relations

Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This role sits at the intersection of customer service and transportation operations, focusing on resolving high-priority and escalated customer issues related to delivery and logistics.

The successful candidate will be responsible for investigating and addressing transportation-related concerns raised by customers, working cross-functionally with internal teams to ensure timely and satisfactory resolutions. Attention to detail, strong communication skills, and the ability to manage complex cases are essential to the role.

Key responsibilities and expectations include:

• Handling escalated customer contacts related to transportation and delivery issues
• Collaborating with logistics and operations teams to identify root causes and drive resolutions
• Communicating clearly and professionally with customers and internal stakeholders
• Contributing to process improvements that enhance the overall customer experience

This is an opportunity to be part of Amazon's commitment to delivering world-class customer service while working within a dynamic transportation and logistics environment in India.