Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focused on resolving high-priority transportation-related customer concerns.
About the role
This role sits within Amazon's Executive Customer Relations team and focuses on managing and resolving escalated transportation issues on behalf of the organisation's most demanding customers. The position requires a professional who can handle complex logistics queries with precision and a strong customer-first mindset.
The successful candidate will act as a point of contact for executive-level customer concerns related to transportation, coordinating with internal teams to ensure timely and satisfactory resolutions. Strong communication skills and the ability to work across functions are essential to performing well in this role.
Key responsibilities may include:
- Handling escalated transportation-related customer complaints and queries
- Coordinating with logistics and operations teams to investigate and resolve issues
- Communicating resolution updates clearly to customers and internal stakeholders
- Maintaining accurate records of cases and outcomes
This is an opportunity to join one of the world's leading e-commerce and logistics organisations in a customer-facing capacity, contributing directly to the quality of the post-purchase experience.