Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, handling high-priority customer escalations related to transportation and delivery operations.
About the role
This role sits within Amazon's Executive Customer Relations team, focusing on transportation-related issues that require elevated attention and resolution. The Representative will act as a point of contact for escalated customer concerns, working to investigate, resolve, and communicate outcomes effectively.
The position demands strong analytical and communication skills, as it involves coordinating across internal teams to address complex delivery and logistics queries raised by customers at an executive level.
Key responsibilities may include:
- Handling escalated transportation and delivery-related customer issues
- Liaising with internal logistics and operations teams to drive timely resolutions
- Communicating clearly and professionally with customers and stakeholders
- Identifying patterns in escalations to support process improvements
This is an opportunity to join one of the world's leading e-commerce and logistics organisations in a customer-facing role that directly impacts satisfaction and trust.