Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving escalated transportation-related customer issues at a senior level.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving complex, escalated transportation issues on behalf of customers. The position requires a professional who can handle sensitive cases with discretion, thoroughness, and a strong customer-first mindset.
The representative will serve as a point of contact for high-priority transportation concerns, working cross-functionally with internal teams to investigate problems, identify root causes, and deliver timely resolutions. Clear and professional communication — both written and verbal — is essential to success in this role.
Key responsibilities include:
- Handling escalated transportation-related customer complaints and inquiries
- Coordinating with logistics, operations, and support teams to resolve issues end-to-end
- Documenting case details accurately and maintaining records of resolutions
- Identifying patterns in escalations to support process improvement initiatives
This is an opportunity to join one of the world's largest e-commerce and logistics organisations in a customer-facing capacity that directly impacts the experience of Amazon's most demanding cases.