Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving high-priority transportation-related customer escalations.
About the role
This role sits within Amazon's Executive Customer Relations team and is focused on managing and resolving complex, high-priority transportation issues escalated by customers. The representative will serve as a point of contact for sensitive cases that require thorough investigation and clear communication.
The position demands strong problem-solving skills and the ability to work cross-functionally with internal logistics and operations teams to identify root causes and deliver timely resolutions. Attention to detail and a customer-first mindset are essential to success in this role.
Key responsibilities may include:
- Handling escalated transportation-related customer concerns with professionalism and urgency
- Coordinating with internal teams to investigate shipment and delivery issues
- Communicating resolution updates clearly and empathetically to customers and stakeholders
- Identifying patterns in escalations and contributing to process improvement initiatives
This is an opportunity to be part of a specialised customer relations function within one of the world's largest e-commerce and logistics organisations, contributing directly to customer trust and satisfaction.