Transportation Representative, Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focusing on resolving escalated transportation-related customer issues at a senior level.
About the role
This role is part of Amazon's Executive Customer Relations team, which handles high-priority and escalated customer concerns related to transportation and logistics operations across India.
The selected candidate will be responsible for investigating and resolving complex transportation issues raised by customers, working cross-functionally with internal teams to ensure timely and satisfactory outcomes.
- Manage escalated transportation-related customer cases
- Coordinate with logistics and operations teams to resolve issues
- Communicate professionally with customers and internal stakeholders
- Identify patterns in escalations and contribute to process improvements
This is an opportunity to join a globally recognized organisation in a customer-facing role that requires strong problem-solving skills, attention to detail, and the ability to work effectively under pressure.