Transportation Representative – Executive Customer Relations
Amazon is hiring a Transportation Representative for its Executive Customer Relations team in India, focused on resolving high-priority transportation and delivery concerns for customers.
About the role
This role is part of Amazon's Executive Customer Relations team, which handles escalated and high-priority customer issues related to transportation and delivery operations across India.
The selected candidate will be responsible for investigating and resolving complex transportation-related concerns raised by customers, working cross-functionally with internal teams to identify root causes and drive timely resolutions.
Key responsibilities may include:
- Managing escalated customer contacts related to transportation and logistics issues
- Coordinating with delivery, operations, and carrier teams to resolve disputes
- Communicating clearly and professionally with customers and internal stakeholders
- Identifying patterns in escalations and contributing to process improvement initiatives
This is an opportunity to join a customer-obsessed organisation and play a meaningful role in improving the post-order experience for Amazon customers in India.