Transportation Representative, Executive Customer Relations

Amazon is seeking a Transportation Representative to join its Executive Customer Relations team in India. This position sits at the intersection of logistics and high-priority customer service, handling escalated transportation concerns that require experienced judgment and clear communication.

The successful candidate will be responsible for investigating and resolving complex, executive-level transportation complaints and inquiries. Working closely with internal logistics and operations teams, the representative will ensure that customer concerns are addressed thoroughly and in a timely manner.

• Manage escalated transportation-related customer issues on behalf of executive leadership
• Collaborate with internal teams to investigate root causes and drive resolution
• Communicate findings and outcomes clearly to customers and stakeholders
• Contribute to process improvements that reduce recurring transportation issues

This is an opportunity to be part of one of the world's leading e-commerce and logistics organisations, working in a role that directly impacts customer trust and satisfaction at the highest level of service.