Transportation Representative, Amazon Freight,

About the Role

Amazon Freight is seeking a driven and detail-oriented Transportation Representative to join our rapidly growing logistics network across India. In this role, you will serve as a critical link between Amazon's freight operations and our carrier partners, shippers, and internal stakeholders, ensuring the seamless movement of goods across the country. You will play a hands-on role in managing freight bookings, resolving operational disruptions, and upholding Amazon's high standards of delivery performance.

As part of the Amazon Freight team, you will work in a dynamic, fast-paced environment where data-driven decision-making and strong communication skills are essential. You will collaborate closely with carrier account managers, warehouse operations teams, and technology teams to optimize freight lanes, reduce transit times, and improve overall supply chain efficiency across India's diverse geographic landscape.

This is an excellent opportunity for a logistics professional who thrives under pressure, possesses a strong understanding of India's surface and multimodal transportation ecosystem, and is passionate about building scalable freight solutions. Amazon Freight is one of the fastest-growing business units within Amazon India, and this role offers significant visibility and career advancement potential.

Key Responsibilities

• Manage day-to-day freight bookings, load planning, and carrier coordination to ensure on-time pickup and delivery across assigned lanes and regions in India.
• Monitor shipment status in real time using internal transportation management systems (TMS) and proactively resolve exceptions, delays, and escalations.
• Build and maintain strong working relationships with trucking partners, fleet operators, and third-party logistics (3PL) providers across major Indian freight corridors.
• Analyze transportation metrics including On-Time Delivery (OTD), Cost Per Shipment, and Carrier Performance Scorecards to identify improvement opportunities.
• Coordinate with warehouse and fulfillment center teams in cities such as Mumbai, Delhi NCR, Bengaluru, Hyderabad, and Chennai to align freight schedules with inbound and outbound volume demands.
• Support contract negotiations and rate benchmarking activities with regional carriers to ensure cost-competitiveness without compromising service quality.
• Prepare and present operational reports, root cause analyses, and corrective action plans to internal stakeholders and leadership teams on a weekly and monthly basis.
• Ensure full compliance with India's road transport regulations, GST documentation requirements, e-way bill processes, and Amazon's internal freight policies.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field from a recognized Indian university.
• 2–5 years of experience in freight operations, surface transportation, or logistics coordination within an Indian market context.
• Proficiency in transportation management systems (TMS), MS Excel, and data reporting tools; experience with Amazon internal tools is an added advantage.
• Strong understanding of India's freight ecosystem, including FTL, LTL, multimodal logistics, and last-mile delivery operations.
• Excellent verbal and written communication skills in English; proficiency in Hindi or a regional language is preferred.
• Demonstrated ability to manage multiple priorities simultaneously and make sound decisions in a high-pressure, time-sensitive environment.

Benefits

• Competitive compensation package including performance-based incentives aligned with Amazon India pay bands.
• Comprehensive health insurance coverage for employees and immediate family members, including parents.
• Access to Amazon's global learning and development platforms, including internal leadership training and certification programs.
• Generous paid time off, including earned leaves, casual leaves, and public holidays as per Indian labour law standards.
• Opportunity to grow within one of India's most innovative and rapidly expanding logistics organizations with clear internal mobility pathways.