TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic and growing organization where you will play a pivotal role in driving customer satisfaction, managing key accounts, and expanding our business presence across the Ajmer territory. The ideal candidate will possess strong interpersonal skills, a deep understanding of the local market, and a proven ability to build lasting relationships with clients and channel partners. You will serve as the primary point of contact for customers within your assigned region, ensuring seamless service delivery and consistent business growth.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts within the Ajmer territory, ensuring high levels of satisfaction and long-term retention.
• Identify and pursue new business opportunities by prospecting potential clients, conducting field visits, and presenting tailored solutions aligned with customer needs.
• Achieve monthly, quarterly, and annual sales targets as defined by the regional management team, consistently tracking performance against key metrics.
• Coordinate with internal teams including logistics, operations, and support functions to ensure timely and accurate delivery of products and services to customers.
• Conduct regular market analysis to stay informed about competitor activities, pricing trends, and emerging customer demands within the Ajmer region.
• Prepare and submit detailed sales reports, visit reports, and forecasts to the reporting manager on a regular basis to support data-driven decision-making.
• Handle customer complaints and escalations professionally, ensuring prompt resolution and maintaining a positive brand image in the territory.
• Participate in product training sessions, team meetings, and promotional campaigns to stay updated with the latest offerings and company initiatives.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum of 1 to 3 years of experience in sales, customer service, or territory management, preferably within a B2B or B2C environment.
• Strong knowledge of the Ajmer and surrounding Rajasthan market, with an established local network considered a significant advantage.
• Excellent communication, negotiation, and presentation skills in both Hindi and English.
• Proficiency in using CRM tools, MS Office applications, and basic reporting software to manage daily tasks and maintain accurate customer records.
• Self-motivated, target-driven, and capable of working independently with minimal supervision in a field-based role.
• Valid two-wheeler or four-wheeler driving license with willingness to travel extensively within the assigned territory.

Benefits

• Competitive compensation package including a fixed salary, performance-based incentives, and travel allowances to support your daily field operations.
• Comprehensive health insurance coverage for the employee and immediate family members, ensuring your well-being and peace of mind.
• Structured career development programs, mentorship opportunities, and clear pathways for growth into senior sales or management roles within the organization.
• Access to continuous learning through company-sponsored training workshops, product knowledge sessions, and professional development resources.
• A supportive and inclusive work culture that values initiative, recognizes top performers, and fosters a strong sense of teamwork across all levels of the organization.