TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic and growing organization where you will play a pivotal role in driving customer satisfaction, managing territory-level sales operations, and building lasting relationships with clients across the assigned region. The ideal candidate will be a proactive professional with a strong understanding of the local market, excellent communication skills, and a passion for delivering outstanding service. This role demands a results-oriented individual who can independently manage field operations while consistently meeting organizational goals and targets.

Key Responsibilities

• Manage and develop the assigned territory in and around Ajmer by identifying new business opportunities and expanding the existing customer base through regular field visits and market analysis.
• Serve as the primary point of contact for customers within the territory, ensuring timely resolution of queries, complaints, and service requests to maintain high levels of customer satisfaction.
• Achieve monthly, quarterly, and annual sales and revenue targets by executing strategic plans aligned with organizational objectives.
• Build and maintain strong, long-term relationships with key clients, dealers, distributors, and channel partners operating within the territory.
• Conduct regular market surveys and competitor analysis to provide actionable insights to the management team, enabling informed business decisions.
• Coordinate with internal departments including logistics, operations, and product teams to ensure seamless service delivery and customer fulfillment.
• Prepare and submit accurate daily, weekly, and monthly reports on territory performance, customer feedback, and sales pipeline updates.
• Represent the company at local events, trade fairs, and promotional activities to enhance brand visibility and strengthen market presence in the Ajmer region.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum 1 to 3 years of experience in sales, customer service, or territory management, preferably within a relevant industry such as FMCG, telecom, banking, or financial services.
• Strong knowledge of the Ajmer and surrounding regional market, including local customer behavior, geography, and business landscape.
• Excellent verbal and written communication skills in Hindi and English; knowledge of local Rajasthani dialect will be considered an added advantage.
• Proficiency in using CRM tools, MS Office applications, and mobile reporting platforms for data management and performance tracking.
• Demonstrated ability to work independently, manage time effectively, and handle multiple priorities in a fast-paced field environment.
• Must possess a valid two-wheeler driving license and willingness to travel extensively within the assigned territory on a daily basis.

Benefits

• Competitive fixed salary with attractive performance-based incentives and quarterly bonus structures designed to reward high achievers.
• Comprehensive health insurance coverage for the employee and immediate family members, along with access to employee wellness programs.
• Structured career development and growth opportunities, including internal promotion pathways and access to professional training and skill enhancement programs.
• Travel allowances, mobile reimbursements, and field expense coverage to support seamless day-to-day territory operations.
• A collaborative and inclusive workplace culture that values employee contributions, encourages innovation, and promotes a healthy work-life balance.