TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic and growing organization where you will play a pivotal role in driving customer satisfaction, managing territory-level sales operations, and building strong relationships with clients and channel partners across the assigned region. The ideal candidate will be a results-driven professional with a passion for delivering exceptional service and achieving business objectives in a competitive marketplace.

Key Responsibilities

• Manage and develop a designated sales territory in and around Ajmer, ensuring consistent achievement of monthly, quarterly, and annual sales targets.
• Build and maintain strong, long-term relationships with existing customers, dealers, and distributors to maximize retention and loyalty.
• Identify and pursue new business opportunities within the territory through proactive prospecting, field visits, and market intelligence.
• Provide timely and effective after-sales support, addressing customer queries, complaints, and service requests to ensure a superior customer experience.
• Conduct regular market visits to monitor competitor activities, pricing trends, and emerging customer needs, reporting insights to the regional management team.
• Coordinate with internal teams including logistics, finance, and technical support to ensure seamless service delivery and order fulfillment.
• Prepare and submit accurate daily, weekly, and monthly reports on sales performance, customer feedback, and territory activities using CRM tools.
• Participate in product training sessions, promotional campaigns, and local marketing initiatives to enhance brand visibility and market penetration.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum 1 to 3 years of experience in sales, customer service, or territory management, preferably within FMCG, telecom, banking, or consumer goods industries.
• Strong communication and interpersonal skills with the ability to engage effectively with customers, partners, and internal stakeholders in both Hindi and English.
• Demonstrated ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced field environment.
• Proficiency in basic computer applications including MS Office and familiarity with CRM software for reporting and customer management.
• Must possess a valid two-wheeler driving license and be willing to travel extensively across the Ajmer territory on a regular basis.
• Strong problem-solving skills with a customer-first mindset and the ability to handle escalations professionally and efficiently.

Benefits

• Competitive salary package with attractive performance-based incentives and quarterly bonus structures aligned with territory achievements.
• Comprehensive health insurance coverage for the employee and immediate family members, along with other statutory benefits as per company policy.
• Structured training and development programs to support professional growth, product knowledge enhancement, and career advancement within the organization.
• Travel allowances and mobile reimbursements provided to support day-to-day field operations and ensure seamless communication with clients and internal teams.
• A collaborative and inclusive work culture that values employee contributions, encourages innovation, and offers clear pathways for promotion and long-term career progression.