TM CSE Ajmer

About the Role

We are seeking a dynamic and results-driven Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a high-performing sales and customer service team where you will be responsible for managing and growing business relationships within an assigned territory. The ideal candidate will possess strong interpersonal skills, a deep understanding of the local market landscape, and the ability to drive customer satisfaction while achieving organizational sales targets. This role demands a proactive individual who thrives in a field-based environment and is passionate about delivering exceptional service to clients across the Ajmer region.

Key Responsibilities

• Manage and develop a defined sales territory in and around Ajmer, building strong relationships with existing and prospective customers to drive business growth.
• Achieve monthly, quarterly, and annual sales targets and revenue goals as defined by the regional management team.
• Conduct regular field visits to customer locations, retail outlets, or distribution points to ensure consistent service delivery and brand presence.
• Identify new business opportunities within the territory and execute strategies to expand the customer base effectively.
• Resolve customer queries, complaints, and escalations in a timely and professional manner, ensuring high levels of customer satisfaction and retention.
• Coordinate with internal teams including logistics, operations, and marketing to ensure seamless execution of customer orders and promotional activities.
• Prepare and submit accurate daily, weekly, and monthly sales reports, market feedback, and competitor activity updates to the reporting manager.
• Participate in product training sessions, team meetings, and company initiatives to stay updated on offerings and continuously improve performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum 1–3 years of experience in field sales, customer service, or territory management, preferably within FMCG, telecom, banking, or a related industry.
• Strong knowledge of the Ajmer and surrounding district markets, including local geography, customer behavior, and distribution networks.
• Excellent communication skills in Hindi and English, with the ability to engage confidently with customers, retailers, and stakeholders at all levels.
• Proficiency in MS Office applications and familiarity with CRM tools or sales reporting software.
• Possession of a valid two-wheeler driving license and willingness to travel extensively within the assigned territory on a daily basis.
• Self-motivated, target-oriented, and capable of working independently with minimal supervision while maintaining high professional standards.

Benefits

• Competitive fixed salary with attractive performance-based incentives and sales bonuses tied to target achievement.
• Comprehensive medical insurance coverage for employees and eligible family members, along with other statutory benefits as per company policy.
• Structured career development and growth opportunities, including access to training programs, mentorship, and internal promotion pathways within the organization.
• Travel allowances, mobile reimbursement, and field expense support to ensure seamless execution of daily territorial responsibilities.
• A collaborative and inclusive work culture that values employee contributions, recognizes achievements, and promotes a healthy work-life balance.