TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic and growing organization where you will play a pivotal role in driving customer satisfaction, managing key accounts, and expanding our business presence across the Ajmer territory. The ideal candidate will possess strong interpersonal skills, a deep understanding of the local market, and a proven ability to build lasting relationships with clients and channel partners. You will serve as the primary point of contact for customers within your assigned region, ensuring seamless service delivery and consistent achievement of business targets.

Key Responsibilities

• Manage and develop a portfolio of existing customers within the Ajmer territory while actively identifying and acquiring new business opportunities to drive revenue growth.
• Serve as the primary liaison between the company and its customers, ensuring prompt resolution of queries, complaints, and service-related issues to maintain high levels of customer satisfaction.
• Conduct regular field visits to customer locations, retail outlets, and channel partner offices to strengthen relationships and gather market intelligence.
• Achieve monthly, quarterly, and annual sales and service targets as defined by the regional management team, reporting progress through structured performance reviews.
• Collaborate closely with internal teams including logistics, operations, and finance to ensure timely order fulfillment and accurate billing for all assigned accounts.
• Monitor competitor activities, market trends, and customer feedback within the territory, providing actionable insights to the management team to support strategic decision-making.
• Train and support channel partners and distributors on product knowledge, company policies, and best practices to ensure consistent brand representation across the territory.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline data using the company's CRM system or reporting tools.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum of 2 to 4 years of experience in a customer service, sales, or territory management role, preferably within the FMCG, telecom, financial services, or retail sector.
• Strong knowledge of the Ajmer and surrounding Rajasthan market, including familiarity with local business culture, geography, and customer demographics.
• Excellent communication and negotiation skills in both Hindi and English, with the ability to present confidently to clients and stakeholders at various levels.
• Proficiency in MS Office applications and basic CRM or sales reporting tools, with the ability to analyze data and prepare clear performance reports.
• Self-driven and target-oriented professional with the ability to work independently, manage time effectively, and thrive in a fast-paced field environment.
• Must possess a valid two-wheeler or four-wheeler driving license and be willing to travel extensively within the assigned territory.

Benefits

• Competitive compensation package including a fixed salary, performance-linked incentives, and travel allowances tailored to field role requirements.
• Comprehensive health insurance coverage for the employee and immediate family members, along with access to employee wellness programs.
• Structured career development opportunities including ongoing training programs, mentorship, and clear pathways for promotion within the regional and national sales hierarchy.
• Provident Fund, gratuity, and other statutory benefits as per applicable Indian labor regulations, ensuring long-term financial security for all employees.
• A collaborative and inclusive work culture that values initiative, recognizes top performers, and encourages professional growth at every stage of your career journey.