TM CSE Ajmer

About the Role

We are looking for a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic sales and service team where you will play a pivotal role in driving business growth, managing customer relationships, and ensuring exceptional service delivery across the assigned territory. The ideal candidate will possess strong interpersonal skills, a results-driven mindset, and a deep understanding of the local market landscape in and around Ajmer.

As a TM CSE, you will serve as the primary point of contact between the organization and its clients, working closely with channel partners, distributors, and end customers to achieve sales targets while maintaining the highest standards of customer satisfaction. This role demands both strategic thinking and on-ground execution ability.

Key Responsibilities

• Manage and develop business within the assigned territory of Ajmer by identifying new opportunities and expanding the existing customer base through regular field visits and market engagement.
• Build and maintain strong, long-term relationships with key customers, dealers, and channel partners to ensure consistent business retention and growth.
• Achieve monthly, quarterly, and annual sales targets by implementing effective territory management strategies and action plans.
• Provide prompt and professional after-sales support, addressing customer queries, complaints, and service requests in a timely and satisfactory manner.
• Conduct regular market analysis to monitor competitor activities, pricing trends, and customer preferences, reporting insights to the regional management team.
• Coordinate with internal departments including logistics, finance, and technical support to ensure seamless order processing and service delivery for customers.
• Prepare and submit accurate daily, weekly, and monthly sales reports, visit reports, and performance dashboards to the reporting manager.
• Participate in product training sessions, promotional campaigns, and marketing initiatives to stay updated on offerings and effectively communicate value propositions to customers.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum of 2 to 4 years of experience in sales, customer service, or territory management, preferably within the FMCG, telecom, banking, or financial services sector.
• Strong knowledge of the Ajmer market and surrounding regions, with an established network of local business contacts being an added advantage.
• Excellent communication, negotiation, and presentation skills in both Hindi and English.
• Proficiency in MS Office applications including Excel, Word, and PowerPoint, along with familiarity with CRM tools and digital reporting systems.
• Self-motivated and target-oriented with the ability to work independently under minimal supervision while managing multiple priorities effectively.
• Valid two-wheeler or four-wheeler driving license with willingness to travel extensively within the assigned territory on a daily basis.

Benefits

• Competitive Compensation: Attractive fixed salary package complemented by performance-based incentives, travel allowances, and monthly target bonuses.
• Career Growth: Clear and structured career progression pathways with opportunities to advance into senior territory management or regional leadership roles.
• Health and Wellness: Comprehensive medical insurance coverage for the employee and immediate family members, ensuring financial security and peace of mind.
• Training and Development: Access to regular professional development programs, product training workshops, and leadership development initiatives to enhance your skills and knowledge.
• Supportive Work Environment: Be part of a collaborative, inclusive, and high-performance work culture that values employee contributions and celebrates team achievements.