TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity to join a dynamic sales and service team where you will play a pivotal role in driving business growth, managing client relationships, and delivering exceptional customer experiences across the assigned territory. The ideal candidate will be a self-starter with strong interpersonal skills, a passion for customer satisfaction, and a proven ability to meet and exceed performance targets in a competitive market environment.

Key Responsibilities

• Manage and develop a portfolio of existing and prospective clients within the Ajmer territory, ensuring consistent engagement and long-term relationship building.
• Achieve monthly, quarterly, and annual sales targets by identifying new business opportunities and converting leads into confirmed accounts.
• Serve as the primary point of contact for customer queries, complaints, and escalations, ensuring timely and effective resolution to maintain high satisfaction levels.
• Conduct regular field visits, product demonstrations, and client meetings to promote the company's products and services and strengthen market presence.
• Collaborate closely with internal teams including logistics, operations, and finance to ensure seamless service delivery and order fulfillment for customers.
• Prepare and submit accurate sales reports, market intelligence updates, and competitor analysis to the regional management team on a regular basis.
• Identify gaps in customer service delivery and proactively recommend process improvements to enhance the overall customer experience within the territory.
• Ensure compliance with company policies, pricing guidelines, and ethical standards in all business dealings and customer interactions.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Minimum of 2 to 4 years of experience in a customer service, sales, or territory management role, preferably within a relevant industry such as FMCG, telecom, banking, or retail.
• Strong communication and negotiation skills in both Hindi and English, with the ability to engage confidently with clients at all levels.
• Proficiency in MS Office applications including Excel, Word, and PowerPoint, along with familiarity with CRM tools and reporting software.
• Willingness to travel extensively within the Ajmer region and surrounding areas as required by the business.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, target-driven environment.
• A valid two-wheeler or four-wheeler driving license is preferred, along with access to personal conveyance for field operations.

Benefits

• Competitive Compensation Package including a fixed monthly salary, performance-linked incentives, and annual bonuses based on target achievement.
• Travel and Conveyance Allowance provided to cover all field-related expenses, ensuring you are fully supported in your day-to-day operations.
• Health and Insurance Coverage including medical insurance for the employee and eligible family members, along with accidental coverage as per company policy.
• Career Growth Opportunities with a clear progression path, regular performance reviews, and access to internal training and development programs to enhance your professional skills.
• Inclusive Work Culture that values diversity, teamwork, and employee well-being, fostering a positive and supportive environment where every team member can thrive.