TM CSE Ajmer

About the Role

We are seeking a dynamic and results-driven Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan. This is an exciting opportunity for a motivated professional to manage and grow business operations within the assigned territory. The ideal candidate will serve as the primary point of contact for customers and channel partners, ensuring exceptional service delivery while driving sales performance and brand visibility across the region. This role demands a proactive individual who thrives in a fast-paced environment and possesses strong interpersonal skills to build lasting business relationships.

Key Responsibilities

• Manage and develop the assigned territory in and around Ajmer by identifying new business opportunities and expanding the existing customer base.
• Build and maintain strong relationships with dealers, distributors, and channel partners to ensure consistent product availability and sales growth.
• Achieve monthly, quarterly, and annual sales targets by implementing effective territory management strategies and action plans.
• Provide prompt and professional after-sales support to customers, addressing complaints, queries, and service requests in a timely manner.
• Conduct regular market visits to assess competitor activities, gather market intelligence, and report findings to the regional management team.
• Coordinate with internal teams including logistics, finance, and marketing to ensure seamless order fulfillment and customer satisfaction.
• Train and guide dealer sales staff on product knowledge, promotional schemes, and customer engagement best practices.
• Prepare and submit accurate sales reports, forecasts, and territory performance updates on a regular basis to senior management.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred but not mandatory.
• Experience: Minimum 2–4 years of experience in sales, customer service, or territory management, preferably within FMCG, telecom, consumer durables, or a similar industry.
• Proven track record of meeting or exceeding sales targets within a defined geographic territory.
• Excellent communication, negotiation, and presentation skills in both Hindi and English.
• Strong analytical and problem-solving abilities with a customer-first mindset and attention to detail.
• Proficiency in MS Office tools including Excel, Word, and PowerPoint; familiarity with CRM software is an added advantage.
• Willingness to travel extensively within the Ajmer region and surrounding areas; possession of a valid driving license is required.

Benefits

• Competitive Compensation: Attractive fixed salary package complemented by performance-based incentives and annual bonuses tied to target achievement.
• Career Growth: Clear and structured career progression pathways with access to leadership development programs and internal promotion opportunities.
• Travel Allowance: Reimbursement of travel and field expenses along with a company-provided vehicle or fuel allowance for territory coverage.
• Health and Wellness: Comprehensive medical insurance coverage for the employee and immediate family members, ensuring peace of mind and well-being.
• Learning and Development: Regular training sessions, product knowledge workshops, and professional skill enhancement programs to support continuous growth.