TM CSE Ajmer

About the Role

We are seeking a motivated and customer-focused Territory Manager – Customer Service Executive (TM CSE) based in Ajmer, Rajasthan to join our growing team. In this dynamic role, you will serve as the primary point of contact between our organization and its clients within the assigned territory, ensuring exceptional service delivery, strong relationship management, and consistent achievement of business targets. The ideal candidate will possess a deep understanding of the local market, excellent interpersonal skills, and a passion for driving customer satisfaction while contributing to overall business growth.

Key Responsibilities

• Manage and develop strong, long-term relationships with existing and prospective customers within the Ajmer territory to ensure high levels of satisfaction and loyalty.
• Identify and pursue new business opportunities by actively prospecting, generating leads, and converting them into productive accounts aligned with company objectives.
• Achieve and exceed assigned monthly and quarterly sales targets, revenue goals, and customer acquisition benchmarks within the designated region.
• Conduct regular field visits, customer meetings, and product demonstrations to educate clients on offerings and resolve any service-related concerns promptly.
• Collaborate closely with internal teams including operations, logistics, and support to ensure seamless service delivery and timely resolution of customer issues.
• Prepare and submit accurate territory reports, sales forecasts, and market intelligence data to the reporting manager on a regular basis.
• Monitor competitor activities, market trends, and customer feedback to provide actionable insights that support strategic decision-making.
• Ensure all customer interactions and transactions are documented accurately within the company's CRM system, maintaining up-to-date records at all times.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Commerce, or a related field from a recognized university.
• Experience: Minimum 1–3 years of experience in sales, customer service, or territory management, preferably within the FMCG, telecom, banking, or financial services sector.
• Demonstrated ability to meet and exceed sales targets with a result-oriented and self-driven approach to work.
• Excellent communication, negotiation, and presentation skills in both Hindi and English; knowledge of the local Rajasthani dialect is an added advantage.
• Proficiency in using CRM tools, MS Office applications, and basic digital reporting platforms to manage daily workflows effectively.
• Willingness to travel extensively within the Ajmer district and surrounding areas as required by business needs.
• Strong problem-solving skills with the ability to handle customer escalations professionally and deliver timely resolutions.

Benefits

• Competitive Compensation: Attractive fixed salary package complemented by a performance-based incentive structure that rewards your achievements and efforts.
• Career Growth: Clear and structured career progression pathways with regular training programs, mentorship opportunities, and skill development initiatives.
• Travel Allowance: Reimbursement of travel and field expenses in accordance with company policy to support your on-ground activities.
• Health and Wellness: Comprehensive medical insurance coverage for employees and eligible family members, ensuring your well-being and peace of mind.
• Inclusive Culture: A collaborative, diverse, and supportive work environment that values integrity, innovation, and employee contributions at every level.