Tier 1 / Tier 2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator to oversee and manage online community interactions, ensuring a safe and positive environment for users.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join its team. In this role, the selected candidate will be responsible for monitoring, reviewing, and moderating user-generated content and community interactions across digital platforms.
The moderator will handle escalations between Tier 1 (front-line) and Tier 2 (advanced) moderation tasks, ensuring community guidelines are upheld consistently. This includes responding to user reports, identifying policy violations, and taking appropriate action in a timely manner.
- Monitor community channels and review flagged content
- Enforce community guidelines and platform policies at both Tier 1 and Tier 2 levels
- Escalate complex cases to senior teams when required
- Maintain accurate records of moderation actions and outcomes
This position is suited to individuals who are detail-oriented, composed under pressure, and experienced in online community management or content moderation environments.