Tier 1 / Tier 2 Community Moderator
An opening exists for a Tier 1/Tier 2 Community Moderator responsible for moderating online communities and handling escalated moderation tasks across support tiers.
About the role
The employer is looking for a Tier 1 / Tier 2 Community Moderator to join its team. This role involves front-line and escalated moderation of online community spaces, ensuring that community guidelines are upheld and member interactions remain safe and constructive.
The position requires handling moderation queues at both the entry (Tier 1) and escalation (Tier 2) levels, which may include reviewing user-generated content, actioning policy violations, and escalating complex cases as appropriate.
- Monitor and moderate community content in line with established guidelines
- Handle Tier 1 moderation tasks including routine reviews and standard policy enforcement
- Manage Tier 2 escalations involving more complex or sensitive cases
- Maintain accurate records of moderation actions taken
Candidates interested in community safety, content policy, and online trust operations are encouraged to apply for this role, referenced internally as position 6326.