Tier 1/2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator based in Hyderabad, Telangana. This role involves moderating online community content across support tiers to maintain a safe and engaging user environment.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for monitoring and moderating user-generated content and community interactions across two support tiers, ensuring platform guidelines are upheld consistently.
The successful candidate will serve as a frontline point of contact for community management, handling escalations between Tier 1 and Tier 2 as required. The role demands strong attention to detail, sound judgment, and the ability to make moderation decisions efficiently and fairly.
- Monitor and moderate community content in line with established policies
- Handle Tier 1 and Tier 2 moderation queues and escalations
- Identify patterns of policy violations and flag them appropriately
- Maintain accurate records of moderation actions taken
This is a Hyderabad-based opportunity suited to candidates with prior experience in community moderation or trust and safety roles who are looking to contribute to a structured, team-oriented environment.