Tier 1/2 Community Moderator
An opportunity to join a community moderation team at the Tier 1 or Tier 2 level, responsible for maintaining safe and engaging online communities.
About the role
The employer is looking for a Tier 1/2 Community Moderator to join their team. This role involves monitoring and moderating online community spaces to ensure a positive, safe, and policy-compliant environment for all users.
The successful candidate will be expected to handle moderation tasks across one or more community platforms, escalating issues appropriately between Tier 1 and Tier 2 levels as required. Strong attention to detail, sound judgment, and the ability to act consistently under established guidelines are essential qualities for this position.
- Monitor community channels and enforce community guidelines
- Review and action user-reported content in a timely manner
- Escalate complex or sensitive cases to the appropriate tier or team
- Maintain accurate records of moderation actions taken
This is a role suited to individuals with prior experience in community management or content moderation who are comfortable working in a fast-paced digital environment and communicating clearly with both users and internal stakeholders.