Tier 1/2 Community Moderator

The employer is looking for a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for monitoring and moderating online community platforms, ensuring a safe, respectful, and engaging environment for all members.

The role spans both Tier 1 and Tier 2 moderation responsibilities, which typically include reviewing user-generated content, enforcing community guidelines, escalating complex issues where necessary, and responding to community concerns in a timely and professional manner.

• Monitor community channels and enforce platform guidelines consistently
• Handle Tier 1 and Tier 2 moderation tasks, including content review and user support
• Escalate policy violations or sensitive cases to appropriate teams
• Maintain accurate records of moderation actions and community feedback

This is a on-site opportunity based in Hyderabad, Telangana, suited to candidates with prior experience in community management or content moderation who are comfortable working within defined escalation frameworks.