Tier 1/2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator based in Hyderabad, Telangana. This role involves moderating online communities across multiple support tiers.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for monitoring and moderating online community spaces, ensuring a safe, respectful, and engaging environment for all members.
The role spans both Tier 1 and Tier 2 moderation responsibilities, which typically include reviewing user-generated content, enforcing community guidelines, escalating complex issues as appropriate, and responding to member concerns in a timely and professional manner.
- Monitor community platforms and enforce established guidelines
- Handle Tier 1 and Tier 2 moderation tasks and escalations
- Engage with community members to maintain a positive environment
- Document and report moderation trends and recurring issues
This is an on-site opportunity based in Hyderabad, Telangana, suited to candidates with prior experience in community management or content moderation who are comfortable working across multiple moderation tiers.