Tier 1/2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator based in Hyderabad, Telangana. This role involves moderating online community interactions across support tiers to maintain a safe and engaging environment.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for monitoring and moderating community platforms, ensuring that user interactions remain respectful, on-topic, and aligned with community guidelines.
The role spans both Tier 1 and Tier 2 moderation functions, meaning the selected candidate will handle front-line content review as well as escalated or more complex moderation cases that require deeper judgment and experience.
- Monitor community forums, discussions, and user-generated content
- Enforce community guidelines and platform policies consistently
- Escalate and resolve Tier 2 moderation issues with appropriate action
- Collaborate with internal teams to flag trends and maintain platform health
This is an on-site opportunity based in Hyderabad, Telangana, suited to candidates with a background in community management or online content moderation who are comfortable working across multiple escalation levels.